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Shopping For a Scooter Carrier or Wheelchair Lift?

Online vs Brick & Mortar Mobility Dealer

With online shopping becoming more of the rule rather than the exception these days, you may find yourself searching for a scooter carrier or wheelchair lift for your vehicle online. While there are numerous sources out there where you can do just that, is that really going to be your best option? Most likely it is not. Here are just a few of the reasons why it makes more sense to buy your scooter carrier or wheelchair lift from a “brick and mortar” mobility dealership such as, Superior Van & Mobility.

EXPERIENCE

Our mobility consultants are trained by the manufacturers to examine each application, ensuring you are choosing the right piece of mobility equipment for your current and future needs. Finding the right wheelchair lift or scooter carrier is not always as easy as finding one that fits your vehicle. There are many additional factors we must consider when determining what mobility equipment to recommend.

  1. Is the lift rated for the proper amount of weight it will need to carry?
  2. Is the lift the appropriate type for your mobility device?
  3. Does your vehicle have the specifications needed to handle a lift and its cargo?
  4. Every vehicle has what is called a “tongue weight rating” or TWR. The TWR is typically 10% of of the vehicle’s overall towing capacity. For example, your vehicle has a 1,500-pound towing capacity. Therefore, the TWR is 150 pounds. If you add a 100-pound lift and a 200-pound scooter to that vehicle, you will exceed the TWR. This can result in serious damage to your vehicle and mobility device. Plus, consider your safety. Exceeding the TWR is not only bad for your vehicle/equipment, but it also affects the handling of the vehicle which can jeopardize your safety and that of your passengers.

So, considering the investment you already made into your vehicle and mobility equipment, does saving a small amount purchasing online seem like such a good deal after all? Yes? No? Well let me continue…

TRAINED TECHNICIANS

All our technicians have been trained and certified to install and service every lift we install. This installation takes place in one of our service facilities. Not only will you have the peace-of-mind knowing that you are receiving the correct lift, but that it’s also being professionally installed and backed by a full warranty. (Most manufacturers require your mobility device to be professionally installed for activation of warranty)

  1. When you buy a lift online, who will do the installation?
  2. Does your installer warranty their work?
  3. How are you sure your installation was done correctly, and it is safe?
  4. Who will adjust it to make sure the platform angle is correct to handle the weight & size of your mobility device?
  5. How do you know the correct hitch adapter is being used to ensure the lift is installed at the correct height?

These are all questions you must seriously consider as your safety and that of your equipment depends on it. However, if you make your purchase from brick & mortar facility like Superior Van & Mobility, these are items you can rest assured are addressed and handled correctly as your safety and that of your equipment is our top priority.

PERSONAL SERVICE

When you call, Superior Van & Mobility you will speak to one of our lift consultants, not a salesperson. Our consultants are trained to ask the right questions and intently listen to your needs, both current and future before recommending any product. Our staff is not paid on commission, so you will find our approach is low pressure and understanding. You can rest assured that we will ask the right questions to ensure the wheelchair lift or scooter carrier you need is the perfect fit, and that it addresses your current and future needs.

When you shop online, you must make sure you’ve done all your research correctly and understand what you are purchasing will work for your situation. You must know exactly what questions to ask, your measurements, weights, etc., and hope the information you provide and are provided is correct. Remember, an online only retailer is only out for the sale. They are not concerned with the service after the sale. 

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QUALITY PRODUCTS

When buying a wheelchair lift or scooter carrier from a brick-and-mortar dealer, you know you are getting a quality product. At Superior Van & Mobility, before we sell any product, we do the research as our business depends on it. We will only sell products that we feel are of the utmost quality, safe, and that are backed by a full manufacturer warranty.

There are many lift companies out there, however not all of them build their products with the same quality construction as others. If you purchase a wheelchair lift or scooter carrier online, how well will it hold up and do the job you rely on it providing? Who will service your device if it malfunctions? What if you need parts? At a brick-and-mortar dealer like Superior Van & Mobility, our goal is to ensure that your equipment is not only correct for your needs, but also is quality made and of good components. There is nothing worse than being out and about, only to have your lift malfunction leaving you stranded!

By the way, most brick & mortar dealers like Superior Van & Mobility, are members of the National Mobility Equipment Dealers Association (NMEDA). These dealers must uphold the highest in standards, and when they are also part of the NMEDA Quality Assurance Program (QAP) they must also provide 24/7 emergency service. We will never leave you stranded!

TRUST

Superior Van & Mobility, has been around for 45 years serving clients. We have an A+ BBB rating in every state we have a facility, and as mentioned earlier, we are standing members of NMEDA. We have one of the highest customer satisfaction ratings in the business!

At Superior, we will always stand behind our work. We have a dedicated staff, each ready and willing to help you anyway possible in, “Regaining Your Independence”. In fact, we pride ourselves on having a staff that is passionate about helping others, it is our driving force. When you make a purchase from Superior Van & Mobility, you become part of our family.

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