Rental Customer’s Information Form

General Rental Information

Reservation Details:

• Rental reservation must be in the driver’s name.
• Must be 23 years of age or older to drive or rent.
• If a Commercial Businesses, we will require a certificate of liability.
• Our rental vans have removable front seating to allow wheelchair users the comforts of riding upfront.
• If a loved one uses a manual bariatric wheelchair, you must rent a rear-entry or ADA Ford Transit for transport due to its size.
• Holiday rentals are a minimum of 3 to 5 days, depending on the holiday.
• Pick-up and drop-off hours are Monday through Friday, 8:00 AM to 5:00 PM.
• Our offices are closed on weekends; therefore, the minimum weekend rental is two days. Pick-up time for weekend rentals is 4 PM on Friday, with the return of the vehicle no later than 8 AM on Monday. NOTE: For convenience, rentals can be dropped off anytime over the weekend using our after-hour key drop.

Rate Details:

• 125 miles per day for minivan rentals (150 miles per day on ADA Ford Transit rentals) – $.35 per mile overage.
• Cancellation Fee – $100 fee is not canceled 48 hours before scheduled pick-up time.
• Your credit or debit card will not be charged until the day of pick-up.
• We have in-town delivery & pick-up available for $100 or $50 if you only require one-way service. If you are outside our in-town delivery area, call for pricing. The maximum distance for delivery or pick-up is 1.5 hours from our rental location.
• If you are parking or leaving your rental for pick-up at an airport, you are responsible for airport parking fees, etc.
• Drivers are responsible for any municipal tickets issued (speeding, parking, etc.), toll booth charges, towing charges, etc. Plus, any damages resulting from such.
• Fuel Charge – All rentals come with a full tank of gas. There is a $95 refueling charge if you return the vehicle with less than a full tank.
• Clean-up Fee – There is a clean-up fee if the van is returned in poor condition (excessive dirt or pet hair, spilled food, or drinks, smoking inside the vehicle). This fee can be over $200.00 + tax, based on the severity.

Rental Details and Pick Up:

• Our van rentals are for 24 hours increments. Example: If you pick up at 9:30 AM on a Monday for a one-day rental, it is due back by 9:30 AM on Tuesday.
• When you rent for the first time, even though you’ve submitted your license & insurance information, you must bring them with you when picking up your rental. Having copies on file is a MANDATORY requirement of our insurance carrier.
• Our rentals do not have handicap license plates. If you plan on using handicap parking, you must use your hanging placard.
• All vans are non-smoking.

Drivers and Passenger Details:

• If adding an additional driver, they must also submit their information and sign the contract when picking up the rental.
• All drivers must have current full coverage insurance that includes comprehensive and collision coverage. Coverage must be transferable to cover wheelchair-accessible van rentals. We do not provide insurance coverage options. NOTE: Insurance coverage on a credit card is not accepted.
• Hand controls and other driving aids are available for those with a driver’s license amendment. Please let us know if you require hand controls when booking your rental. Your rental needs to be scheduled at least three days before the pick-up date to ensure time for installation.