How Superior Van and Mobility Is Handling COVID-19
At Superior Van and Mobility, your well-being is our number one priority. During this time of COVID-19 disrupting our lives, we want you to know we are still here for you in a time of need.
Handicap Accessible Wheelchair Vehicle and Mobility Equipment Service is considered an ESSENTIAL business and we will remain open.
Currently, all sixteen Superior Van and Mobility locations will remain open and operate under normal business hours, and we will continue to honor and schedule appointments. If you are having a service issue with your wheelchair accessible vehicle or any mobility device on your vehicle, please call your local Superior location to schedule an appointment.
If you are unable to come to us, but need assistance, we are waiving our pick-up and drop-off service fees. Let us pick-up your vehicle for service/repair if you are located within our immediate service area (Call for complete details and availability), and once complete, we’ll bring it back to you. Upon delivery you can rest assured, we will disinfect your vehicle by cleaning surfaces with a sanitizing agent.
As an essential handicap accessible wheelchair van service provider, Superior Van and Mobility falls under the essential business category where we are allowed to remain open to assist our customers with their transportation needs. At this moment, all of our locations throughout the South and Midwest are operating with normal business hours and our staff has been properly trained to handle the COVID-19 outbreak through social distancing, hand washing and regular disinfecting of surfaces. We are continuing to honor and take new service appointments for the repair of your wheelchair van or installed mobility driving aid until we are told otherwise by state or federal governments. Upon a service completion, you can rest assured that our team will take every precaution and meticulously disinfect your vehicles surfaces that they were in contact with.
We want to ensure you that we are here for you in this time of need and uncertainty and will continue to be here for you as conditions transpire. At any time if you have any questions, feel free to contact any of our sixteen locations for additional details and we’ll do our best to answer any questions you may have.
Essential business means we are here for you to ensure you are able to remain mobile as needed to procure supplies, attend doctor appointments and any other travel deemed necessary. For this reason, we have limited opportunity for product sales and are limited by social distancing and contact. If you are in need of a wheelchair accessible vehicle we do have ways to assist you in your purchase. Please reach out to any of our sixteen locations and our staff of certified mobility consultants will be more than happy to assist you in finding that perfect vehicle for your needs. Processes might be a little different at this time, but none the less we can still assist you in your necessary purchase.
NEED A WHEELCHAIR VAN RENTAL?
Our wheelchair van rentals are available as needed to assist you with essential travel. If you are in need of renting one of our wheelchair accessible vans, please contact our rental hotline at 1-844-648-RENT (7368). Our rental coordinator is available during normal business hours to assist you in securing a wheelchair van rental. NOTE: Each rental van has been disinfected and cleaned upon its return, so you can rest assured that we are taking the COVID-19 crisis seriously and doing everything we can to keep you and your family safe.
Financial Assistance – Ally Bank
The recent spread of COVID-19 has banks and lenders addressing the situation and providing financing updates to current and new lending.
Ally Auto Financing, a BraunAbility wheelchair van financing partner, is deferring payments – Effective immediately, Ally Bank is allowing its current loan customers to defer their payments up to 120 days. During the deferment period, Ally Bank will not be charging any late fees, however finance charges will accrue. Customers can visit ally.com/auto and log into their accounts to sign up for deferred payments or they can call 1-888-925-2559 daily before 10 PM EST.
For new loans during the COVID-19 crisis, Ally Bank will also allow new customers to defer their first payment for 90 days if they so desire. Please call our finance department for more details, (502) 238-2834.
Furthermore, to assist in protecting our customers and employees we have implemented the following:
- • We are closely monitoring the situation and following the direction and guidance from the Centers for Disease Control and Prevention, World Health Organization along with Federal, State and local authorities and agencies.
- • The cleanliness of our locations and vehicles has always been a top priority, however we are taking additional steps to ensure we are keeping with the recommendations from the CDC.
- • For anyone looking for product demonstrations we have options other than coming into our facilities. 1. We can provide a video conference/FaceTime demonstration through a mobile phone and can offer free pick-up and delivery for service needs and most types of essential equipment installations. We can also provide in-driveway consultations.
- • We are also requiring our Superior team members to follow the guidelines provided by local health authorities and to stay home if they are feeling ill or have a fever.
It’s times like these that we are reminded of the importance of serving our customers and we would like to say, Thank you for your continued trust and support.
Stay safe and well.