Home Customer & Employee Expectations - How Superior Van and Mobility is Handling COVID-19

Customer & Employee Expectations – How Superior Van and Mobility is Handling COVID-19

Update – June 30, 2020

Effective June 30, 2020, all customers and public facing staff at all Superior Van and Mobility locations are required to wear face-masks during face to face interaction and practice social distancing. These masks will be required for the time period as directed by CDC, local and federal governments. NOTE: Any visitor that enters one of our facilities without a face-mask providing proper coverage, Superior will provide a mask at no charge. If you are unable to wear a mask due to medical condition and don’t wish to enter our facility, upon request, we can work with you outside our facility to limit your exposure while practicing safe social distancing. #We’ll-get-through-this-together, #safetyfirst

As current COVID-19 concerns grow, we continue to take precautions to ensure the safety of our customers and employees. We are doing our best to keep everyone healthy and safe while also minimizing the disruptions to our day-to-day operations. We’re closely monitoring the situation and will update as necessary as recommended by the Centers for Disease Control and Prevention, World Health Organization along with Federal, State and local authorities and agencies.

Employees are to follow the following guidelines:
• Have temperature checked upon entering our facility.
• Wash your hands frequently with warm, soapy water for at least 20 seconds.
• Practice social distancing when possible.
• Cover your mouth with tissues whenever you sneeze, and discard used tissues in the trash.
• Stay home if feeling ill or not well.
• Avoid people who are sick with respiratory symptoms.
• More frequent cleaning plan by location for objects commonly touch, such as door handles, waiting rooms, counters, etc.
• Enhanced product and vehicle sanitation measures. We have always taken cleanliness serious, however take additional steps each time we come in contact with your vehicle. Including using sanitized wipes to wipe down all interior areas, key fobs, and exterior door handles of your vehicle.

We have communicated the importance of not reporting to work if anyone is experiencing respiratory symptoms, fever, cough, shortness of breath, sore throat, runny or stuffy nose, body aches, headache, chills or fatigue. Currently, the Centers for Disease Control and Prevention recommends that employees remain at home and follow current recommendations of next steps for monitoring, testing and treatment.

At the present time, we are not restricting hours or home visits, unless directed by state or local authorities, but again, we are monitoring the situation and will communicate any adjustments as needed. We have asked each employee to share any concerns in this area. For more information contact Superior Van and Mobility Human Resources Department at (502) 736-7395.

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